ChannelEngine Vendor and ConnectEngine Temporarily Unavailable

Incident Report for ChannelEngine

Resolved

ChannelEngine Vendor (Recover Management) has been brought back online.
Posted Oct 22, 2026 - 11:40 CEST

Update

ChannelEngine Vendor (Recover Management) is being brought back up. We expect to fully restore access around 2026-10-22 12:00 CET.
Posted Oct 21, 2026 - 23:00 CEST

Update

ConnectEngine has been brought back up, we are still monitoring for potential issues.
Posted Oct 21, 2026 - 20:00 CEST

Monitoring

ChannelEngine Vendor (Recovery Management) and ConnectEngine are temporarily unavailable.

We’ve temporarily taken both ChannelEngine Vendor and ConnectEngine offline while we apply protections for PHP2Shell, a newly identified vulnerability affecting widely used PHP software across much of the internet. We’ve seen no signs of these vulnerabilities actually being used on our servers. We’ll restore access to both applications when protections are in place.

The ChannelEngine web interface, our APIs and background synchronization are not affected by this issue.
Posted Oct 21, 2026 - 12:00 CEST
This incident affected: ChannelEngine.